Terms and Conditions

We will be responsible as the PHV Operators for both accepting the booking as well as the provision of the journey from the date of the booking till the end journey.

We the Operators can cancel a booking with a passenger, (although the driver may reject an offer from the operator to carry out a particular journey)

We will endeavour to carry out all bookings with our own contracted drivers. However, in exceptional circumstances where our contracted drivers are not available, we will outsource your booking to another reputable service provider. Rest assured that any alternative service providers used will also be licensed and regulated by the Public Carriage Office, who form part of Transport for London. Regardless of whether your booking is carried out by our contracted drivers or outsourced.

All journeys must either be booked through the company office, or through the online ordering and that can be accessed from this web site.

Any complaints regarding the Company’s service or any member of staff will be taken very seriously. The situation will be thoroughly investigated upon receipt of the details in writing (email is acceptable). Please be as detailed and explicit as possible with all names and dates of parties involved so that a complete investigation can be carried out. Complaints should be by email.

The Company has the right to change the vehicle supplied to you in the event of it being unavailable to that of a similar capacity.

The Company maintains a strict non-smoking policy in all of its vehicles. Although every endeavour will be made to ensure the safe keeping of personal property, the company cannot accept liability for the loss of individual items.

All vehicles are covered by full coverage, comprehensive insurance, which covers the vehicle and passengers in the vehicle while it is in operation. However, it is advisable that clients ensure they have sufficient coverage for personal property.

Driver to meet customer at the Information Desk. In an unlikely event of driver not being at the pick up point, the passenger must contact us by phone immediately.

If the booking time is less than 24 hours please call us to confirm your booking.

Prices are based on passengers being ready to travel at the time stated as booking time and the type of vehicle booked.

Saloon and Estate Cars can only carry maximum of 4 passengers. MPV 6 passangers and MPV+can carry maximum of 8 passengers. It is customer's responsibility to choose the correct type of vehicle.

*For all pickups from the airports, the waiting time is free for the first 60 minutes. A charge of £0.25 (25p) per minute will incur thereafter or customer can choose the pick up time to avoid the waititng charge.

There is no charge for flight delays.

All fares quoted are for specific pick up point to a specific drop point. Multiple drops will incur a charge of £5.00 within 3 miles of the first drop.

There will be a handling charge of £4.00 for Credit Cards and Debit Cards.

Customer have to pay drop off charge of £5.00 for Heathrow, Luton and Gatwick Airport and to Stansted Airport is £7.00.

We reserve the right to refuse to carry any passengers due to following reasons;

    Passengers with excess luggage for the type of car booked

    Passengers who are intoxicated

    No refund will be given if customer provides wrong date and time.

Official Airport Cars Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Official Airport Cars Ltd will not take responsibility for any passengers missing their flight if three hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Official Airport Cars Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Official Airport Cars Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Official Airport Cars customer services team immediately.

For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.

Official Airport Cars Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Official Airport Cars Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.

Passengers are responsible for loading and unloading of their belonging and luggage. We will not accept any responsibility and liability for any loss or damages to any belonging and luggage.

Waiting time from a specific pick up address is 10 minutes. We reserve the right for The driver to proceed to the next fair unless instructed by the passenger. This waiting time is charged at £0.50(50p) per minute.

If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £6.00 for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.

We reserve the right to cancel any journey due to adverse weather or unforeseen events. We won't give any compensation for late drop off or pick up due to traffic, bad weather and road works. Passengers should give enough time to reach their destination.

In case of cancellation there will be a cancellation fee stated in our Cancelation & Refund policy. Please study it carefully.

There will be an extra 50% Charge for booking on following dates:

      24th December, 15:00 hours to 26th December 23:00 Hours

      31st December, 15:00 hours to 1st January, 23:00 hours


Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.

Please note that some calls may be recorded for quality and training purposes.